Policies
Data Protection Policy (DOCX, 22KB)
Fair Processing Notice (DOCX, 19KB)
From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.
Rather than contacting NHS England, they will contact their local integrated care board (ICB).
By primary care services we mean GPs, dentists, opticians, or pharmacy services.
There are two ways you can make a complaint:
You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.
You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received.
After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact your local integrated care board instead of NHS England.
Complaints,
Stockport – NHS GM,
1st Floor, Stopford House
Piccadilly
Stockport
SK1 3XE
Email: Gmicb-sto.contactus@nhs.net
Call: 0161 426 9900, Option 1
07393 798 116
Bracondale Safeguarding
Safeguarding is the action we take to promote the welfare of all children, young people and vulnerable adults, and protect them from harm. Bracondale Medical Practice recognises that all patients have a right to protection from abuse and neglect and the Practice accepts its responsibility to safeguard the welfare of all patients with whom staff may come into contact. Dr Hans Sharma is the appointed Safeguarding Lead for Children and Young people within the Practice. Dr Sharma attends the local Safeguarding Update meetings and cascades information back to the practice through regular practice meetings. Dr Hans Sharma is also the appointed Safeguarding Lead for Adults within the Practice. Barbara Chatterton is the safeguarding admin lead within the practice. It is the responsibility of all staff to safeguard and promote the welfare of patients. This responsibility extends to a duty of care for all members of staff both clinical, and non-clinical. Please see the below contact numbers for the Multi-Agency Safeguarding and Support Hub and Adult Social Care.
MASSH: 0161 217 6028
Adult Social Care: 0161 217 6029
Bracondale Chaperone Procedure
Every patient is entitled to have a chaperone present during an examination. This is designed to protect both patients and staff and to assist patients to make an informed choice about their examinations and consultations.
- The clinician will give a clear explanation of what the examination will involve.
- We will ensure that adequate privacy to undress and dress will be provided.
- The chaperone will attend inside the curtain at the head of the examination couch and watch the procedure, and will be present in the room until the examination is over and the patient is dressed.
- All practice staff members that chaperone have received chaperone training and all understand their responsibility not to divulge confidential information.
Some clinicians will ask for a chaperone present during an examination, if the patient refuses this the clinician may choose to consider referring the patient to a colleague who would be willing to examine them without a chaperone, as long as the delay would not have an adverse effect on the patient’s health.
Patient Notice
Our whole team work very hard to try and deliver the best service we can to all of our patients.
If you feel our reception team is not working in your best interest, it is usually because there are systems and processes being followed that have been established by the GPs to try and ensure the service that we deliver is as safe as it can be.
If you are frustrated by our systems, please do not get upset with our reception team. Ask to speak to the practice manager or discuss your issues with the GP. We will work with you to identify where things can be improved.
It is never acceptable for a member of our team to be shouted at or feel threatened. Angry outbursts can be upsetting to staff and other patients and will not be accepted.
View our Complaints Procedure